Family Portal
The Family Portal is a token-protected page where families can review their registrants and pay outstanding balances without signing in.
Why it exists
Most families do not pay in full at registration. The Family Portal lets them come back and pay over time, see what they owe, and confirm what's been received.
It also gives admins a clean way to send "you have a balance" reminders that link directly to a payment page.
What families see
When a family opens their portal link, they see:
- Each registrant in their family across all active events
- The total amount due
- Each event's pricing breakdown
- A Pay button for any outstanding balance
They do not need a password. The link itself is the authentication.
:::note Screenshot needed
family-portal.png: what a family sees when they open their portal link, including balance and Pay button.
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Sharing the link
Each family has a unique URL that includes a secret token. To share it:
- Go to Sign Ups → Families.
- Find the family in the list.
- Click Copy portal link, or use Email link to send it directly.
:::note Screenshot needed
family-list-copy-link.png: the Families page with the "Copy portal link" action visible.
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You can also automate this through email templates (see Settings → Email Templates).
Security
The token in the URL is what authorizes access. Treat it like a password: do not post family portal links publicly. If a token is exposed, you can rotate it from the family's record.
Families cannot see other families' data, even if they have a valid link to their own.
Common questions
Can a family update their info from the portal? Currently, no. The portal is read-only except for payments. Families needing edits should email you.
Does the portal work on mobile? Yes, it's designed mobile-first. Most families pay from their phones.
What happens after they pay? The balance updates immediately, and you'll see the payment under the registrant's record and in Finances.