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Serve app troubleshooting

"You're signed in, but nothing here is assigned to you yet."​

The person's login worked, but Ministry Toolkit can't find them as a volunteer. Staff should check:

  1. The email they signed in with matches the email on their record in your church directory.
  2. They're an Active volunteer in the Volunteers tool (or onboarding and in wrap-up).

Leading a group in CCB isn't enough. Add them as a volunteer in the group's ministry. See Add a volunteer.

"That email and password don't match."​

The app shows this whether the password is wrong or there's no account, to keep accounts private.

  • Try Forgotten your password?
  • Staff should use the same password they use for Ministry Toolkit on a computer.
  • If they never set the app up, they need an invite or the sign-up link. See Get into the app.

The invite email didn't arrive​

  • Check spam.
  • Staff: check the person has an email on file. If you see "Email is not configured for this workspace", set up Email settings.
  • If your church uses Staff approves first, nothing is emailed until staff click Invite.

"Not eligible for the Serve app."​

The person isn't an active volunteer. Make them active in Volunteers, then invite them again.

A leader doesn't see their group​

  • They need to be the group's main or co-leader, or be placed in a Volunteers position linked to the group. Coaches and directors don't get group access.
  • The group needs to be in a current or upcoming season, and not archived.
  • More than 7 days before the season starts, the Group tab shows a preview on purpose.
  • Leading several groups? Tap the groups icon on Home to switch.

No "Start roll call"​

  • The group needs a meeting day.
  • The group type needs to be Leader takes attendance. Check-in groups don't do roll call.
  • The season needs to have started, and Take attendance turned on in Setup.

Attendance won't save​

  • They need signal. Nothing is saved offline.
  • If CCB already has attendance for this group on that date, the sheet is locked with "This one's gone to CCB". Ask staff to fix it in CCB.
  • Still failing? Email support with the group name and date.

No lesson shows​

The group type needs a curriculum calendar in Plan with a lesson on an upcoming date.

Notifications don't arrive​

See Not getting notifications?

Using the app without signal​

The app opens and shows what it last loaded (up to about 12 hours old), with a No connection label. Saving attendance, prayer requests and comments needs signal.

"Something went wrong"​

Tap Try again. If it keeps happening, close the app fully and open it again.

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